SHIPPING & RETURNS
For security reasons, Aitsegame Lu on-line purchases will require a signature upon delivery. In addition to this, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not secured by FedEx. All purchases are shipped via FedEx. Orders are processed and shipped Monday through Friday, excluding holidays (Orders to ship depends on the garment(s). You can refer to the order pages to see delivery schedule. Total delivery time for your purchase will vary due to the country origin of selected fabrics and applied shipping method (i.e. FedEx next day, second-day, ground). In general, Africa inspired print garments shipments will be delivered within three weeks. Please visit our Bespoke / Tailored page for shipping details. Aitsegame Lu will not be responsible for unanticipated delays that is out of our control.
FEES FOR SHIPPING METHODS ( FedEx )
Ground Shipping - Free ( US only )
Second Day Shipping - $35.00 ( Hawaii, Alaska and Puerto Rico )
Next Day Shipping - $55.00 ( Hawaii, Alaska and Puerto Rico )
International Second Day Shipping - $140.00
DELIVERY TIME FOR SUITS / JACKETS
5 weeks from confirmation of order
DELIVERY TIME FOR T-SHIRTS
2 weeks from confirmation of order
TRACKING OF PURCHASES
A shipping confirmation with the tracking information is e-mailed to you as soon as your purchase has been shipped. If you have any questions about the delivery of your purchase, Aitsegame Lu sales representative will be pleased to assist you via email.
RETURN OF MERCHANDISE
Email reason for return to email@example.com. You will receive a return reply within 24-48 hours. If your return is authorized print the return reply and attach it to your original Aitsegame Lu invoice. Copy your original Aitsegame Lu invoice as it will not be returned to you. Merchandise must be returned within 20 days from the ship date to Aitsegame Lu. Merchandise must show no sign of wear, tag(s) must remain attached, and be accompanied by the original aitsegamelu.com invoice. All sales are final when merchandise is discounted at or below 50% original value. Aitsegame Lu has every right to refuse the return of any merchandise that does not meet return requirements. Refunds are made at the discretion of Aitsegame Lu.
AUTHORIZED RETURNS MAIL
Include merchandise, your original aitsegameLu.com invoice and copy of your authorized return reply. Please allow 5-8 business days for returns to be processed. Customers will be contacted by email to confirm the arrival of returned merchandise and receipt number. Aitsegame Lu is not responsible for any merchandise stolen or lost in return transit to Aitsegame Lu.